via slideshare.net
Understand Your Customers' Social BehaviorsToo often, we get caught up in how much our prospect should want what we’re feeding them. And then we get surprised when they respond like a toddler faced with a bowl full of broccoli ice cream. When...
Does Your Customer Want What You’ve Got to Offer?The digital world, even the high end brands, has become a sleazy carnival, complete with hawkers, barkers and a bearded lady. via sethgodin.typepad.com
Seth's Blog: It's no wonder they don't trust us
How One Sign Can Make You Long Time Customers
What's true for organizations is true for people as well. Understand your unique value, leverage it to fill a need, and you can write your own ticket. I know someone, we'll call him Phil, who was a...
The Price of a Poor ExperienceIn a world where any customer can, in seconds, tweet or post to Facebook a pithy product review or share an experience they had with a brand, companies are forced to entirely rethink how they interact...
How Social Media is Upending the Enterprise | Fast Companyvia web-strategist.com Great summary of how customer support must evolve in light of the social web.
How Customer Support Organizations Must Evolve « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing